{"id":12174,"date":"2025-01-05T12:20:51","date_gmt":"2025-01-05T11:20:51","guid":{"rendered":"https:\/\/ami-consultancy.com\/ongecategoriseerd\/schiphol-baggage-handling\/"},"modified":"2025-03-27T11:18:16","modified_gmt":"2025-03-27T10:18:16","slug":"schiphol-baggage-handling","status":"publish","type":"post","link":"https:\/\/ami-consultancy.com\/en\/our-work\/building-culture\/schiphol-baggage-handling\/","title":{"rendered":"Schiphol baggage handling"},"content":{"rendered":"<p>[vc_row][vc_column]\n\t\t\t<!-- START Werk | Schiphol REVOLUTION SLIDER 6.7.19 --><p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t<rs-module-wrap id=\"rev_slider_40_1_wrapper\" data-source=\"gallery\" style=\"visibility:hidden;background:transparent;padding:0;margin:0px auto;margin-top:0;margin-bottom:0;\">\n\t\t\t\t<rs-module id=\"rev_slider_40_1\" style=\"\" data-version=\"6.7.19\">\n\t\t\t\t\t<rs-slides style=\"overflow: hidden; position: absolute;\">\n\t\t\t\t\t\t<rs-slide style=\"position: absolute;\" 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alignment=&#8221;text-left&#8221; use_custom_fonts_title=&#8221;true&#8221; ca_init_scale_z=&#8221;1&#8243; ca_an_scale_z=&#8221;1&#8243; color=&#8221;rgb(0, 234, 144)&#8221; margin=&#8221;bottom_small:0.35em&#8221; padding=&#8221;right_all:40px&#8221; fs=&#8221;text_all:2.2rem|text_small:1.8rem&#8221; el_class=&#8221;projectnaam&#8221;]Schiphol baggage handling[\/ld_fancy_heading][ld_spacer height=&#8221;20px&#8221;][ld_fancy_heading tag=&#8221;h2&#8243; alignment=&#8221;text-left&#8221; ca_init_scale_x=&#8221;1&#8243; ca_init_scale_y=&#8221;1&#8243; ca_init_opacity=&#8221;1&#8243; ca_an_scale_x=&#8221;1&#8243; ca_an_scale_y=&#8221;1&#8243; ca_an_opacity=&#8221;1&#8243; use_custom_fonts_title=&#8221;true&#8221; enable_split=&#8221;true&#8221; use_mask=&#8221;true&#8221; ca_init_scale_z=&#8221;1&#8243; ca_an_scale_z=&#8221;1&#8243; color=&#8221;rgb(0, 0, 0)&#8221; margin=&#8221;bottom_small:0.35em&#8221; fs=&#8221;text_all:25px|text_small:16px&#8221; lh=&#8221;text_all:35px&#8221; fw=&#8221;text_all:600&#8243;]Amsterdam\u2019s Schiphol Airport annually processes more than 50 million suitcases and other types of baggage. What appears to be an automated baggage-handling system is, in reality, work performed by humans under often challenging circumstances and always under time constraints. How do you improve their working conditions?[\/ld_fancy_heading][ld_fancy_heading tag=&#8221;p&#8221; alignment=&#8221;text-left&#8221; ca_init_scale_x=&#8221;1&#8243; ca_init_scale_y=&#8221;1&#8243; ca_init_opacity=&#8221;1&#8243; ca_an_scale_x=&#8221;1&#8243; ca_an_scale_y=&#8221;1&#8243; ca_an_opacity=&#8221;1&#8243; use_custom_fonts_title=&#8221;true&#8221; enable_split=&#8221;true&#8221; use_mask=&#8221;true&#8221; ca_init_scale_z=&#8221;1&#8243; ca_an_scale_z=&#8221;1&#8243; color=&#8221;rgb(75, 75, 75)&#8221; margin=&#8221;bottom_small:0.35em&#8221;]Baggage-handling services at Schiphol Airport are provided by six specialized companies, which are each individually under contract with the various airlines. While they are, effectively, each other\u2019s competitors, they work together to uphold the quality standards for which Schiphol is known (and in which the airport\u2019s baggage handlers are a decisive factor). Their work environment must be safe, healthy, clean and attractive. This can only be achieved if Schiphol (which owns the facilities) and the handling companies operating at the airport work together seamlessly. For these partners, the key is in defining clear principles for collaboration, having shared values and a cohesive meeting schedule, both for day-to-day operations and in joint improvement programs.[\/ld_fancy_heading][ld_spacer height=&#8221;60px&#8221;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;bottom&#8221; responsive_css=&#8221;margin_bottom_large:0px|padding_right_large:140px|padding_left_large:40px&#8221; css=&#8221;.vc_custom_1739913698102{margin-bottom: 40px !important;padding-right: 20px !important;padding-left: 20px !important;}&#8221; el_id=&#8221;overlayfoto&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_single_image image=&#8221;11551&#8243; onclick=&#8221;link_image&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;bottom&#8221; responsive_css=&#8221;margin_top_large:-180px|padding_right_large:140px|padding_left_large:40px&#8221; css=&#8221;.vc_custom_1740084373394{padding-right: 20px !important;padding-left: 20px !important;background-color: #00ea90 !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][ld_spacer height=&#8221;60px&#8221;][ld_fancy_heading tag=&#8221;h3&#8243; alignment=&#8221;text-left&#8221; ca_init_scale_x=&#8221;1&#8243; ca_init_scale_y=&#8221;1&#8243; ca_init_opacity=&#8221;1&#8243; ca_an_scale_x=&#8221;1&#8243; ca_an_scale_y=&#8221;1&#8243; ca_an_opacity=&#8221;1&#8243; use_custom_fonts_title=&#8221;true&#8221; enable_split=&#8221;true&#8221; use_mask=&#8221;true&#8221; ca_init_scale_z=&#8221;1&#8243; ca_an_scale_z=&#8221;1&#8243; color=&#8221;rgb(255, 255, 255)&#8221; margin=&#8221;top_small:0px|bottom_small:0.35em&#8221; fs=&#8221;text_all:25px|text_small:16px&#8221; lh=&#8221;text_all:35px&#8221; fw=&#8221;text_all:600&#8243; el_class=&#8221;linkcollega&#8221;]An Ami team consisting of <a href=\"https:\/\/ami-consultancy.com\/en\/our-team\/raymond-maas\/\">Raymond Maas<\/a> ,\u00a0<a href=\"https:\/\/ami-consultancy.com\/en\/our-team\/ronald-otten\/\">Ronald Otten<\/a> en Chris Kleinschmidt has been supporting the baggage handlers and Schiphol Airport in embracing and strengthening their partnership.[\/ld_fancy_heading][ld_spacer height=&#8221;60px&#8221;][\/vc_column][\/vc_row][vc_row responsive_css=&#8221;padding_right_large:140px|padding_left_large:40px&#8221; css=&#8221;.vc_custom_1739880360074{padding-right: 20px !important;padding-left: 20px !important;}&#8221;][vc_column][ld_spacer height=&#8221;60px&#8221;][ld_fancy_heading tag=&#8221;p&#8221; alignment=&#8221;text-left&#8221; ca_init_scale_x=&#8221;1&#8243; ca_init_scale_y=&#8221;1&#8243; ca_init_opacity=&#8221;1&#8243; ca_an_scale_x=&#8221;1&#8243; ca_an_scale_y=&#8221;1&#8243; ca_an_opacity=&#8221;1&#8243; use_custom_fonts_title=&#8221;true&#8221; enable_split=&#8221;true&#8221; use_mask=&#8221;true&#8221; ca_init_scale_z=&#8221;1&#8243; ca_an_scale_z=&#8221;1&#8243; color=&#8221;rgb(75, 75, 75)&#8221; margin=&#8221;bottom_small:0.35em&#8221;]Ami helped Schiphol and the baggage-handling companies to identify and unleash their joint potential for improvement. What would be the ideal set-up for the workers in the halls, and what would be needed to create (and maintain) this type of work environment together? Our next step was to help translate ideas into an implementation strategy, while also looking at weak points in the partnership and transforming them into shared principles. The team came up with a shared set of criteria for descriptors such as \u201cclean\u201d, \u201csafe\u201d, and \u201cattractive\u201d, while the complex consultation system was replaced with a clear-cut management model. Hundreds of mechanical lifting aids were installed as part of the project, in an effort to reduce physical strain for workers. This project marks a first step in forging a closer alliance between the six service providers.[\/ld_fancy_heading][\/vc_column][\/vc_row][vc_row responsive_css=&#8221;padding_right_large:140px|padding_left_large:40px&#8221; css=&#8221;.vc_custom_1739880360074{padding-right: 20px !important;padding-left: 20px !important;}&#8221;][vc_column][ld_spacer height=&#8221;60px&#8221;][vc_separator color=&#8221;custom&#8221; border_width=&#8221;8&#8243; accent_color=&#8221;rgb(0, 234, 144)&#8221;][ld_fancy_heading tag=&#8221;h3&#8243; alignment=&#8221;text-left&#8221; ca_init_scale_x=&#8221;1&#8243; ca_init_scale_y=&#8221;1&#8243; ca_init_opacity=&#8221;1&#8243; ca_an_scale_x=&#8221;1&#8243; ca_an_scale_y=&#8221;1&#8243; ca_an_opacity=&#8221;1&#8243; use_custom_fonts_title=&#8221;true&#8221; enable_split=&#8221;true&#8221; use_mask=&#8221;true&#8221; ca_init_scale_z=&#8221;1&#8243; ca_an_scale_z=&#8221;1&#8243; color=&#8221;rgb(0, 234, 144)&#8221; margin=&#8221;bottom_small:0.35em&#8221; fs=&#8221;text_all:20px|text_small:16px&#8221; lh=&#8221;text_all:1.5em|text_small:1.35em&#8221;]Jan-Jaap Hoving[\/ld_fancy_heading][ld_fancy_heading tag=&#8221;p&#8221; alignment=&#8221;text-left&#8221; ca_init_scale_x=&#8221;1&#8243; ca_init_scale_y=&#8221;1&#8243; ca_init_opacity=&#8221;1&#8243; ca_an_scale_x=&#8221;1&#8243; ca_an_scale_y=&#8221;1&#8243; ca_an_opacity=&#8221;1&#8243; use_custom_fonts_title=&#8221;true&#8221; enable_split=&#8221;true&#8221; use_mask=&#8221;true&#8221; ca_init_scale_z=&#8221;1&#8243; ca_an_scale_z=&#8221;1&#8243; color=&#8221;rgb(0, 0, 0)&#8221; margin=&#8221;bottom_small:0.35em&#8221; fs=&#8221;text_all:20px|text_small:16px&#8221; lh=&#8221;text_all:1.5em|text_small:1.35em&#8221;]\u201cWorking together to enable and improve human-driven work: that meant we had to face one another and learn to understand each other first.\u201d[\/ld_fancy_heading][\/vc_column][\/vc_row][vc_row][vc_column][ld_spacer height=&#8221;60px&#8221;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Schiphol verwerkt jaarlijks meer dan vijftig miljoen koffers en andere soorten bagage. Wat een geautomatiseerd systeem lijkt, is in werkelijkheid het werk van mensen, vaak onder lastige omstandigheden en altijd onder tijdsdruk. Hoe maak je hun werkomstandigheden beter?<\/p>\n","protected":false},"author":12,"featured_media":11987,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[112],"tags":[],"class_list":["post-12174","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-building-culture"],"_links":{"self":[{"href":"https:\/\/ami-consultancy.com\/en\/wp-json\/wp\/v2\/posts\/12174","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ami-consultancy.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ami-consultancy.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ami-consultancy.com\/en\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/ami-consultancy.com\/en\/wp-json\/wp\/v2\/comments?post=12174"}],"version-history":[{"count":5,"href":"https:\/\/ami-consultancy.com\/en\/wp-json\/wp\/v2\/posts\/12174\/revisions"}],"predecessor-version":[{"id":12297,"href":"https:\/\/ami-consultancy.com\/en\/wp-json\/wp\/v2\/posts\/12174\/revisions\/12297"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ami-consultancy.com\/en\/wp-json\/wp\/v2\/media\/11987"}],"wp:attachment":[{"href":"https:\/\/ami-consultancy.com\/en\/wp-json\/wp\/v2\/media?parent=12174"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ami-consultancy.com\/en\/wp-json\/wp\/v2\/categories?post=12174"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ami-consultancy.com\/en\/wp-json\/wp\/v2\/tags?post=12174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}